Purchases & Refunds

Last updated November 2, 2026

This policy applies when you buy Play Money from Vex0ra. Play Money is a virtual item for entertainment, with no cash value (see the Terms).

1. All sales are of digital content

You must be 19 or older to buy and must confirm this, accept these terms and confirm that Play Money has no cash value before each purchase. Play Money is delivered to your account immediately after payment, and you get a receipt in the Shop. By completing a purchase you ask us to deliver it right away and, where the law allows, you acknowledge that you lose any right to withdraw from the purchase once they are delivered.

2. When we will refund or fix an order

• You were charged but the Play Money did not arrive (we will deliver it or refund you).
• You were charged more than once for the same order.
• The purchase was made without your permission, reported to us promptly.
• Any case where the law requires a refund.

3. When we won't

Play Money that was delivered and used or lost in games is not refundable, and we cannot refund because of game results, a change of mind, or an account closed for breaking the Terms.

4. How to ask

Open the purchase in the Shop (Purchase history, then Receipt, then Request refund) or contact support with your username and the receipt number (it starts with VL-). We aim to reply within a few business days. Approved refunds are sent in crypto to the address the payment came from, for the US dollar value paid at the time of the original purchase, less network fees. Crypto payments can't be reversed by a bank, so every refund is reviewed by a person.

4A. Your legal rights

Nothing in this policy limits your rights under the British Columbia Business Practices and Consumer Protection Act or other consumer laws that apply to you.

5. Payment problems

If you sent the wrong amount or the payment page reported a problem, contact support with your receipt number. Underpaid or unconfirmed payments are not credited until they are resolved. When a purchase is refunded, the Play Money (and any first-purchase bonus) from it is removed from your wallet.

6. Payment records and the 30-day limit

We delete payment records (receipt number, pack, amount, status and time) 30 days after each purchase. Refund requests and payment problems must be raised within those 30 days, because after that we can no longer check the purchase. Keep your receipt number if you need it later.

7. Limits, bonuses and discounts

Purchases are limited per day and per week. The first-purchase bonus applies once per account. VIP discounts are set by your VIP level at the time you buy.

6. Spending limits

If you would like to cap or stop your purchases, or close your account, tell us through support and we will do it. Purchases are also paused automatically while a self-exclusion is active (see Self-Exclusion). Starting a self-exclusion does not by itself entitle you to a refund of Play Money already delivered. See Responsible Play.

Prices include applicable taxes where required. Seller: Vex0ra (operated from British Columbia, Canada). Contact: vaultlinesupport@proton.me.

Vex0ra is a virtual play-money entertainment game for 19+. Play Money has no cash value and cannot be redeemed.